The Background
Favor, a Texas-based delivery platform, operates across the state, facilitating fast and reliable deliveries from hundreds of retail locations. With a growing network of delivery drivers, ensuring a fair and trusted platform is critical to supporting both drivers and customers.
While the majority of Favor delivery drivers respect the policies of the platform, a number of accounts attempt to manipulate order distribution by location spoofing and device tampering. With operating a fair and trusted platform as a top priority, Favor aimed to address these behaviors to enforce equitable access to delivery opportunities for its drivers.
Incognia’s solution combines device identity, tampering detection, and advanced location intelligence to deliver a powerful real-time risk signal. With these insights, Favor was able to detect and address policy violations in real time to maintain a fair platform for drivers.
Incognia enabled Favor to pinpoint key indicators of platform misuse, including location spoofing and account sharing, used by certain accounts to gain an unfair advantage.
By partnering with Incognia, Favor took meaningful steps to promote fairness, improve operational efficiency, and protect the experience for all users. While the majority of its delivery drivers engage with the platform responsibly, addressing any instances of misuse was an important step toward maintaining a fair environment for all users.
More balanced distribution of delivery opportunities
Improved operational performance
Reduced customer wait times
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