Porter Achieves 80% Reduction in Multi-Account Order Abuse with Incognia

Porter's Trust & Safety team identified a growing pattern of abuse on the Partner App: driver-partners were cloning the app on a single device to run multiple accounts simultaneously, going online on two or more accounts at once and accepting parallel orders from the same phone.

The scale of the problem became undeniable by October 2025: 

The abuse wasn't obscure. How-to tutorials demonstrating the exact technique on Porter's platform were openly circulating on YouTube.

The impact was two-fold. Customers experienced delays. And legitimate partners—those following the rules—were systematically losing order opportunities to partners gaming the system.

Suspending abusive partners outright wasn't the right move. These partners weren't causing fare breaches. A heavy-handed approach risked reducing active supply and hurting fulfilment quality. Porter needed precision: correct the behaviour, don't penalise at scale.

In the case of Porter, the device ID had to survive app cloning attempts as well as detect access to both the customer and partner apps on the same device. When a partner attempted to go online from a second account on the same physical device, Incognia detected the match instantly and blocked that session.

The block is precise and deliberate. The partner is redirected to continue on a single account, but login, app browsing, earnings checks, and support access remain fully functional. Keeping those flows intact was a conscious product decision: partners needed to feel corrected, not cut off, reducing the risk of churn that a harder block would have triggered.

Porter rolled out the solution in two phases: a gradual city-by-city deployment starting December 2, reaching 100% partner coverage on January 22.

Incognia helped stop misuse without disrupting genuine earning or support flows, directly reducing churn risk. Here's what that looked like:

The external signal said it all. On platforms where YouTube tutorials for the exploit had existed, comments now read: "This doesn't work anymore."

Founded in 2014, Porter is a leading Goods Transport Agency offering a wide range of goods transportation solutions. The company operates across multiple segments of the logistics sector, including on-demand intra-city goods transportation across multiple vehicle categories such as trucks, tempos, electric vehicles, and two-wheelers, as well as Packers & Movers services. Backed by a 2,600-member team, Porter has leveraged technology to drive efficiencies, offer MSMEs accessible and cost-effective logistics, and strengthen India’s transition towards an organized and connected economy.